A-Z Guide

Accessible Seating

Anyone with accessibility needs or concerns for an event may purchase ADA seating online by clicking the Accessible Seating link on the purchase page, by phone via the 610-347-TIXX hotline, or in person at the box office. When calling or visiting the box office, please inform the ticket representative that accessible seating is needed. Please note that accessible seating is limited and will be available on a first come, first served basis. 

Accepted Payment Methods

For Box Office sales, you may use Cash and all major credit cards (Amex, Discover, MasterCard and Visa). Online and Phone sales take all major credit cards.

Checks are not accepted. 

Additional Fees

All tickets are subject to a Facility Fee at all points of purchase. This fee amount varies by event and is not always listed in the advertised price. All purchases made online or through the ticket hotline are subject to additional service charges. Box Office purchases may also have a small additional service charge which can vary by event. All fees are subject to change. 

Address

PPL Center is located at 701 Hamilton Street, Allentown PA 18101

Age Requirements

All individuals must possess a valid ticket to gain entry into the PPL Center for all events. Children UNDER the age of two (2) are admitted free of charge for most events however they must sit on a lap. Please note that some events require any child 12 months or older to possess a valid ticket and this will be noted within the event details. 

Alcohol

Alcoholic beverages may be purchased inside the arena at most events. All alcohol purchases must be accompanied by a valid state issued driver’s license or ID, Passport or Military ID. You must be 21 years of age to purchase any alcohol. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of PPL Center management.

Animals

Animals or pets of any kind are prohibited in the venue with the exception of service animals. ADA defined service animals are welcome inside PPL Center but must remain on a leash or in a harness at all times. During your time of purchase please inform the ticket representative that you intend to bring a service animal so an aisle seat may be reserved in your transaction. The animal must stay out of walkways as to not hinder any ingress or egress of patrons. 

ATMs

For your convenience, there are three ATMs located at PPL Center, which are located at the Northwest Gate, the Tim Hortons Gate, and behind sections 110-111. Additional fees may apply.

Bags & Purses

Guests may bring in small bags and purses that do not exceed the maximum size limit of 12"x6"x12". Backpacks are not permitted, with the exception of baby-specific diaper bag backpacks within the specified PPL Center size requirement. Drawstring bags are NOT considered backpacks.  All items are subject to security screening prior to entering the building. 

 

 

Birthday Announcements

All birthday requests for Lehigh Valley Phantoms games must be submitted to the Phantoms Sales Office by calling 610-224-4625 at least 48 business hours in advance of game time.

Birthday requests for other PPL Center events must be emailed to [email protected] at least one week in advance of the event and will be accommodated based on availability. 

Box Office Hours

PPL Center Box Office, located on 7th & Hamilton St:
Monday through Friday: 10:00am - 5:00pm
Saturday and Sunday: Open on event days only. Hours vary and are subject to change.
 

Secondary Box Office, located at Northwest Gate on 8th & Linden St:
Open on certain event days only. Hours are subject to change.

Camera Policy

Cameras with detachable lenses are prohibited. Flash photography, video cameras or any other audio/visual equipment is prohibited unless authorized by team, promoter or artist management. Members of the media on assignment should contact the Marketing Department at 484-273-4459 for photographer's credentials. Policies will vary based on event. 

Canceled or Rescheduled Events

In the instance of an event cancelation, all credit cards will be automatically refunded. Patrons who paid with cash will need to go to the Box Office for refund. All order charges and delivery fees are non-refundable.

If an event is rescheduled, all tickets purchased for the original date will be honored for the new date. Refunds for those patrons who cannot make the new date will be at the sole discretion of the event promoter. If refunds are approved, they may be obtained at point of purchase. All order charges and delivery fees are non-refundable.

Cell Phone Policy

Use of cell phones in PPL Center is permitted, as long as it does not disturb other fans in the area of interfere with their ability to enjoy the event. 

Children's Entry

Children under the age of two (2) are admitted free of charge for most events, as long as they sit on a lap. Please note that some events require any child 12 months or older to possess a valid ticket and this will be noted within the event details.

Cyber Club

The PPL Center Cyber Club is a free e-mail service offered to our customers.  This service includes notification via e-mail of all concerts and special events and when they go on sale. For select events, Cyber Club members have access to exclusive ticket discounts and are eligible to purchase tickets through exclusive internet presales before they go on sale to the general public.  Register here.

Diaper Bags

Diaper bags that meet the PPL Center bag-size requrirement (12"x6"x12") — or the diaper bag backpack exception — are permitted and are subject to a security search. 

Disorderly Conduct

Guests who fail to follow the policies set forth by the management of PPL Center and enforced by its staff or those who violate any local, state and/or federal law will be subject to ejection from the facility.

Donation Requests

All donation requests must be submitted in writing with a detailed outline of the event and what type of donation the organization is requesting. All requests must be submitted at least two (2) months in advance of the event. Due to an overwhelming amount of inquiries, unfortunately not all requests can be accommodated. 

Doors

Most events will open doors an hour (1 hour) prior to the start of the event. For example, if it is a 7:00 PM show, doors will open at 6:00 PM. Occasionally, some events may offer extended doors by 30 minutes. Please check with the box office on door time if you are unsure. 

Duplicate Tickets

Patrons with illegally duplicated tickets will not be allowed to enter PPL Center.

Elevators

There are three (3) elevators that may be used by all patrons. 

Entrances

Patrons may enter PPL Center through any of the following gates:

WFMZ-TV Gate at 7th & Hamilton St.    
Air Products Gate at 7th & Linden St.
Northwest Gate at 8th & Linden St.
Lehigh Valley Health Network Gate at Hamilton St. between 7th & 8th St.
Chickie’s & Pete’s
Tim Hortons

Employment

For more information about employment opportunities with PPL Center, click here.

For more information about employment opportunities with the Lehigh Valley Phantoms, click here.

Event Announcements

Events will be announced via media releases, social media posts, website announcements and sometimes email. The best way to find out about events is to sign up for our Cyber Club here. 

First Aid

First Aid is located on the main concourse behind section 108. 

Food & Beverage

Outside food or beverage may not be brought into PPL Center. All items must be disposed of before entering the arena.

Visit our Food & Beverage page to learn more about the menu offerings and gluten free options at PPL Center. 

General Information

For general inquiries or concerns, please call the Box Office at (484) 273-4490 or (484) 273-4491. 

Group Sales

For inquiries about Lehigh Valley Phantoms group opportunities, please contact the Phantoms Sales Office at 610-224-4625 or view more information here.

Please visit our Group Sales page for details on booking groups for other PPL Center events.

Guest Attire

In order to uphold our status as a first-class entertainment facility, proper attire, including shirt and shoes is required of all guests attending events at PPL Center or entering the facility to purchase or pick up tickets. Management reserves the right to refuse admittance to anyone it deems dressed inappropriately.

Hotels

PPL Center and the Lehigh Valley Phantoms have a number of preferred hotels in the area. Visit our Hotels page to learn more.

Lost/Stolen/Damaged Tickets

Tickets that have been lost/stolen/destroyed/damaged may be reissued if proper identification and proof of purchase can be provided. In addition, they will only be reissued to the original purchaser and an additional fee per ticket will be charged. 

Lost & Found

All lost and found items are returned to the Box Office. Lost and found may be claimed during normal business hours. Items will be held for a 30 day period. To find out whether your lost item has been returned to Lost and Found, please call the Box Office at (484) 273-4490 or (484) 273-4491.

Online Troubleshooting

The best web browsers to use for online purchasing are Google Chrome, Firefox or Internet Explorer Version 10 and Higher. It will not be compatible with IE9 or older versions.

Items in the cart will be held for a maximum of 7 minutes. When you have tickets in your cart, you are holding inventory that is available through all sales channels and therefore they cannot be access by anyone else until you release those seats. Due to high demand, the time limit ensures no one patron holds onto inventory for too long preventing other sales. If you exceed this time limit, the system will release the seats you are holding and you will have to begin the purchase process again.

To help speed up the checkout process, be sure to register your billing information and keep it updated through your account manager.

Your online account manager also allows you to reissue any print at home tickets you may have misplaced, transfer your tickets to others, look up your order history and other features like season ticket roll over and other applications.        

On Sale Policies and Procedures

On Sale dates and times are determined by the tour and/or promoter. Information on the on sale date and time will usually be included in the event announcement.

Box Office sales are available during the on sale, however certain rules are in place to ensure we can help as many patrons as possible purchase tickets.

  • Only one (1) customer should be at each box office window at a time.
  • Only one (1) transaction per customer is permitted.
  • No split payments will be allowed during the on sale due to high traffic.
  • If using a credit card, it must be your credit card and you must have a valid picture ID with it at the window. No exceptions.
  • You must adhere to all ticket limits put forth by the artist or promoter. These will vary by show
  • All patrons must stay in line at all times to hold their place.
  • If you are at the box office to purchase for another event other than the one going on sale, we kindly ask you wait at the end of the line, especially for high demand on sales, to get through the on sale line first.

Parking

Pre-paid parking is available through all sales channels for the Arena Garage (entrance on the corner at 7th and Linden). Parking is $6 for Phantoms games and $10 for concerts and special events. Pre-paid parking cuts off 4 hours prior to the event. All sales after that are cash at the garage entrance only.

Other garages and parking areas are available if the Arena Garage is sold out. Please check out Allentown Parking Authority for more information on parking garage, costs and how to purchase. 

Photography

No professional lenses or video recording of any kind are permitted inside the PPL Center.

Prohibited Items

The following items are prohibited during all PPL Center events to ensure the safety and comfort of our guests. Additional rules and regulations may be posted on PPL Center property or may be communicated through PPL Center staff. Guests are reminded to arrive early, as they may be subject to bag checks, a physical search and/or metal detection prior to entering the facility.

Prohibited items include but are not limited to:

  • Alcoholic beverages, controlled or unlawful substances and controlled substance paraphernalia
  • Weapons of any kind including but not limited to: firearms, knives, chains and spiked jewelry, pepper spray, or Mace
  • E-Cigarettes/Vaporizers
  • Cans, bottles (glass or plastic) or coolers
  • Outside foods or beverages
  • Professional cameras, audio or video recording devices, tripods, and drones
  • Laser pointers and pens
  • Noisemakers, such as airhorns, fireworks, Frisbees, balls and other projectiles
  • Animals that are not ADA defined service animals
  • Balloons or gifts of any kind
  • Selfie sticks or telescopic devices
  • Hoverboards, segways, skateboards, drones, model aircraft
  • No glow sticks or flash bulbs
  • Any and all bags exceeding the maximum size limit of 12"x6"x12". Backpacks are not permitted, with the exception of baby-specific diaper bag backpacks within the specified PPL Center size requirement. Drawstring bags are NOT considered backpacks.  All items are subject to security screening prior to entering the building. 
  • Laptops, iPads, or tablets
  • Masks
  • Wrapped gifts
  • Any other item deemed unacceptable by the event or building management
    *This list is subject to change on an event by event basis without notice by PPL Center Management. 

Re-Entry Policy

Once a ticket has been scanned for entry into PPL Center, a patron may not exit and re-enter. In order to gain access to the venue, the patron will need to purchase a new ticket.

Refund/Exchange Policy

Customers may upgrade their tickets when possible, however this is not guaranteed and it is at the sole discretion of the box office or event promoter. All sales are final; no exchanges or refunds. Fees may apply.

In the instance of an event cancelation, all credit cards will be automatically refunded. Patrons who paid with cash will need to go to the Box Office for refund. All order charges and delivery fees are non-refundable. 

Smoking Policy

For the safety and consideration of all guests, no smoking of cigarettes or e-cigarettes will be permitted inside PPL Center at any time. The designated smoking area is located behind section 101. The smoking area opens at the start of the event and closes with the cut off of alcohol. You must have a ticket with you to re-enter the building.

Strollers

Strollers are permitted but must be checked at Guest Services located outside The Morning Call Club behind section 113. 

SRO/General Admission Tickets

Standing Room Only tickets are sometimes offered for various events (Phantoms games, Monster Jam, etc.). They do not reserve a seat and provide a location where a patron can stand on the concourse (specific locations in the 100 and 200 levels). Patrons with Standing Room Only tickets may NOT sit in bowl seating.

General Admission Tickets are sometimes sold on the floor for various events. Typically, these general admission tickets do not come with a seat and are standing room only, first come, first serve basis. If you cannot stand for long periods of time, we recommend you purchase tickets in the lower bowl or upper bowl seating if you wish to have a seat.  

Third Party Tickets

PPLCenter.com, 610-347-TIXX and the Box Office are the only authorized sellers of tickets to events held at PPL Center. PPL Center and any affiliate are not responsible for tickets purchased anywhere other than the above stated authorized selling channels and will not honor, exchange, or refund duplicate, counterfeit or invalid tickets.

Ticket Availability

Ticket availability can change from presale, on-sale and day of show. Not all tickets may be available for presale or on-sale times and may become available at a later date. All ticket availability is determined by the promoter and can sometimes mean a better ticket becomes available after your purchase. Tickets may be exchanged by upgrading in price. Upgrades will be accommodated based on availability. 

Ticket Limits

Ticket limits are set by the artist, tour or promoter. These limits are set to give as many fans a chance to purchase tickets as possible. Ticket limits will vary depending on the event or even the artist or anticipated demand. Ticket limits will be determined by payment method, address, name, email address and any other information deemed appropriate. If a ticket limit is exceeded, your order may be canceled. 

Ticket Reselling

The resale or attempted resale of tickets on PPL Center property is prohibited by law. Any individuals violating this law will be removed from the premises and subject to any appropriate prosecution or fines. 

Will Call Policies

A valid photo ID of the person who placed the order is required to pick up tickets. You may also be asked for the confirmation email and/or credit card used to purchase the tickets. Only the person whose name is on the account can pick up the tickets.