Accessibility Accommodations

PPL Center is committed to providing all patrons the opportunity to enjoy all of the sports, concerts and other forms of world class entertainment to which it hosts each year.  For this reason, PPL Center and its staff make it a priority to accommodate the needs of individuals with disabilities and their companions.  

If you have any questions or needs not addressed by this Guide, please contact us at 484-273-4490 or visit the Guest Services Desk located on the Concourse behind Section 113 (outside of The Morning Call Club). The Guest Services Desk is staffed from the time the doors open for the event until the conclusion of the event.

Accessible Seating

Accessible seating is available on all seating levels of the PPL Center. Seating locations vary depending upon the event*. When ordering accessible tickets, it is important to indicate what type of accessible seat you require, so that we can properly assist you.

The following options are available to purchase accessible seating:

Visit and click on the event that you are interested in purchasing tickets to. Click Buy Tickets. Then click "Click Here for Accessible Seating Options" at the top of the page.
Call 484-273-4490 and they will assist you with accessible seating options.
Visit the QNB Box Office at the corner of 7th and Hamilton to purchase accessible seating.  

*Accessible seating for graduations is first come first served.

Assistive Listening System (ALS)

Head sets and receivers for our state-of-the-art Assistive Listening System (ALS) are available at Guest Services located on the Concourse behind Section 113. Assistive Listening Devices are available for loan, at no cost, with a valid photo ID required as deposit. 

Please note the following procedures:

For Lehigh Valley Phantoms games, patrons may check in at Guest Services (located behind Section 113) upon arrival to the venue and provide a valid ID to exchange for the device. The ID will be returned once the device is brought back to guest services at the end of the event. 

For all other PPL Center events, patrons will need to notify the box office by phone at 484-273-4490 at the time of their ticket purchase so that a feed may be requested from the show. Once request is confirmed, the patron will be notified by the box office. Upon arrival to the venue, the patron will need to check in at Guest Services and provide a valid ID to exchange for the device. The ID will be returned once the device is brought back to guest services at the end of the event. 

*Please note that the audio feed for our Assistive Listening system is provided by the event at their sole discretion and may not be available for all events. 

Sensory Inclusivity

PPL Center has partnered with KultureCity to improve our ability to assist and accommodateguests with sensory needs. Our objective is to provide an inclusive and seamless experience for allguests for all events including those with sensory needs. We strive to raise awareness of the needsand challenges faced by individuals with sensory processing disorders by supplying our TeamMembers with continuous training and by offering the resources and accommodations below to ourguests. 

Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and otherresources are available for checkout (at no cost by leaving an ID) at Phoebe Guest Services

Weighted lap pads are also available upon request (at no cost by leaving an ID) at Phoebe Guest Services

Download the KultureCity All-Inclusive App to get your social story to help you further with your visit.

Service Animals

ADA defined service animals are welcome inside PPL Center but must remain on a leash or in a harness at all times. During your time of purchase please inform the ticket representative that you intend to bring a service animal so an aisle seat may be reserved in your transaction. The animal must stay out of walkways as to not hinder any ingress or egress of patrons. 

Sign Language Interpreters

PPL Center will make available the use of sign language interpreters. Because sign language interpreter requests typically require two weeks advance notice of a ticketed event for scheduling purposes, requests for an interpreter should be made as far in advance of the event as possible. To make such a request, please contact us at 484-273-4490.

Unannounced Patrons

Patrons needing accessible seating at the time of an event will be directed to Guest Services for the availability of such seating, which will be distributed on a first-come, first-served basis. There is no guarantee that accessible seating will be available at the time of the event.