Back to Live Reopening Plan


When the impact of COVID-19 touched our community, businesses, and homes, many were working fearlessly on the front lines to provide for their neighbors, while others were quarantined at home keeping their loved ones safe. Our staff at PPL Center was hard at work reimagining live events and preparing for the long-awaited return of our fans.

PPL Center’s comprehensive reopening plan, Back to Live, features new and enhanced procedures that align with state and local requirements, guidance from the Centers for Disease Control, and have been reviewed by Lehigh Valley Health Network’s Division of Infectious Diseases. PPL Center’s plan and mitigation tactics have been developed to ensure you a safe, socially distant, contactless, and completely transformed, better-than-before live entertainment experience.

COVID-19 FAN CODE OF CONDUCT
To help ensure your safety, PPL Center requests all guests to comply with the following policies and procedures:

  • Nose and mouth coverings will be required at all times with the exception of while guests are actively eating or drinking.
  • Clear 12"x12"x6" bags, clear one-gallon resealable bags, or small clutch bags are strongly encouraged to minimize contact during the security screening process.
  • Pods of seats have been stragetically set to maintain a proper social distance between guests. While seated, guests must remain within their designed pod and seat.
  • Capacity restrictions in all elevators and the Team Store have been set to maintain social distance.
  • Gathering limits will be maintained on the concourse and throughout the PPL Center.

Repeated failure to comply with the COVID-19 Fan Code of Conduct may result in removal from the event.

ENHANCED SAFETY MEASURES

Clean and Fresh Air Circulation System Upgrades:

  • State-of-the-art HVAC system allowing double filtration and maximum outside air circulation 
  • Use of highly effective filters of MERV 14 rating
    • Nearly hospital grade, these filters are preferred by ASHRAE (American Society of Heating, Refrigerating, and Air-Conditioning Engineers) for their efficiency in removing and mitigating the transmission of infectious aerosols 

Enhanced Cleaning and Sanitation Procedures:

  • Hand sanitizer stations have been placed at each entrance and throughout the arena
  • Routine sanitizing of high touch surfaces and areas using CDC-recommended disinfectant and electrostatic sprayers
  • Nose and mouth coverings required for all staff and guests at all times with the exception of while guests are actively eating or drinking

CONTACTLESS EXPERIENCE

  • Print-at-home and mobile ticket options strongly encouraged to support social distancing and avoid unnecessary contact with a Ticket Agent
  • Contactless ticket scanners to be utilized for all events
  • Clear 12"x12"x6" bags, clear one-gallon resealable bags, or small clutch bags are strongly encouraged to minimize contact during security screening process
  • Express entry lane to be used where possible for guests without bags or items to be searched
  • Touchless sinks, toilets, and soap and paper towel dispensers throughout the entire arena
  • Touchless Tap N' Go, Apple Pay and Google Pay options available at concession and merchandise stands

DISTANCED EXPERIENCE

  • New seating manifests that consist of socially distant pods of varying size, each designed for one household or group.
  • Floor markings and signage throughout the arena to remind guests to maintain a safe distance from others
  • Plexiglass dividers installed at many locations, including security screening checkpoints, concession stands, merchandise stands, and guest services
  • Capacity restrictions at all elevators and the Team Store to maintain social distance
  • Smoking prohibited, including previously designated smoking areas

PPL Center continues to monitor the situation for additional guidance issued by the CDC, as well as, state and local health officials, and is prepared to make appropriate adjustments as needed. The health and safety of our fans, guests, athletes, performers, employees, and partners remains our highest priority as we continue to navigate uncharted waters.

COVID-19 WARNING

In accordance with the guidance and recommendations set forth by the CDC and local health officials related to COVID-19, the arena asks that persons refrain from attending events at the arena if they are sick or otherwise more likely to transmit the virus to others. The policy is posted on the arena’s website. Holder should review the policy to ensure that his/her attendance at the Event is in compliance with it.

There is an inherent risk of exposure to COVID-19 in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.  Senior citizens and guests with underlying medical conditions are especially vulnerable. By entering the venue, you voluntarily assume all risks related to exposure to COVID-19, and Venue disclaims any and all liability related thereto.